Our ATS Contact Center Solution is a feature rich platform that elevates your workforce with customizable dashboards, enhanced reporting, unified channels, and so many more convenient communication tools. Also, with our customer engagement features you can improve your customers’ experience and keep them for life!
Just like our Phone Systems, our ATS Contact Center is a step above the rest. We take Contact Center functionality to new heights with industry leading capabilities and integrations to most of the industry CRMs.
Having all your communication tools in one place is a game-changer for your business. Not only does it make your staff more productive and efficient, it gives your customers convenient options to reach you and get the support they need. And by making communication easier for customers dealing with pest issues, you will keep them coming back for all their pest control and lawn care needs.
77% of customers believe that calls are still the fastest way to reach a business. Give them the exceptional service they deserve with a personal and meaningful voice experience.
With the built in SMS solution, you can unlock the full potential of text communication to create impactful customer experiences that drive loyalty and success.
A precise and efficient tool that lets agents easily address customer inquiries, support requests, and provide quick issue resolution.
Track and manage direct messages across popular social platforms and offer personalized support to enhance your customer experience.
Real-time chat is quick and efficient option to agents to assist customers and give them a seamless, convenient communication option through your website.
With the Teams integration, you can utilize tools like auto message routing, conversation threading, and agent collaboration tools to leverage this popular messaging platform.
Provide exceptional service with these call features for a seamless voice experience.
Easily optimize your company’s workflow by providing your team with a robust platform packed with time-saving features. With our cutting-edge Workforce Management (WFM) System, your team gets the insights and tools needed to provide better customer experiences and strengthen your reputation.
Get the most out of your Contact Center with Affiliated’s powerful and comprehensive WFM solution. Make managing your resources easier and maximize your contact center efficiency.
Elevate your customer experience and drive agent excellence with our empowering Quality Management Solution for PCOs.
Give supervisors and agents the tools needed to do their jobs efficiently, driving performance.
Score agent calls to drive consistent improvement with eCoaching and Gamification.
Customize wallboards and charts with key performance indicators to track team performance.
Review agent calls and activities by listening and viewing their screens in real-time.
Get in touch with us today to get started with a Contact Center Solution that gives your business the boost it needs tin today’s technology driven world!
Explore what makes our Phone System different And make the back more transparent so we can see the words better
