Squash More Bugs with AI-Powered IT Tools for the Modern Pest Business
When you think about running a pest control business, your mind probably goes straight to the usual: dealing with ants, termites, rats, and roaches. You know, the standard pest population. But let’s be honest—it’s not just the creepy crawlies that need your attention. It’s also the “bugs” in your operation that can drive you crazy: […]
Top Features to Enhance Communication in Pest Control Contact Centers
The pest management world is an unsung hero that keeps diseases and infestations at bay, but its importance often gets overlooked. Voice for Pest offers services designed to bring every feature needed in pest control into one powerful solution because standard, off-the-shelf phone systems just don’t cut it. Our contact center phone system is uniquely […]
A Guide to Omnichannel Communications for Better Customer Service
When you’re running a pest control business, you know it’s not just about squashing bugs and sealing up holes. A big part of the job is keeping your customers happy—and that starts with good communication. People don’t want to jump through hoops to book an appointment, ask a question, or get an update. They want […]
4 Tactics for Using Intelligent Call Routing to Outperform Competitors
Implementing an incredible feature like intelligent call routing is one thing; it’s entirely another to maximize this advantage and crush your competition with it. Advanced technology provides increasingly powerful options, not just for the Fortune 100, to everyone at an affordable price. The pest management sector is projected to grow to $24.3 billion by 2031, […]
The Role of Intelligent Call Routing in Enhancing Customer Service Quality
The old idea of answering a call and getting the customer taken care of is acceptable in a perfect world. Increasingly, though, in this world of personalization, the expectations have risen. According to Accenture, 64 percent of consumers wish companies would respond faster to meet their changing needs. Such expectations have ushered in innovations to […]
The Professionals Guide to Intelligent Call Routing
Your business technologies are continuously improving, and the phone system is no different. The idea is to introduce technological advancements that make a difference, and a seismic shift is here with intelligent call routing. Automatic call distribution (ACD) was a significant step 60 years ago, but the past’s unintelligent, inefficient call routing doesn’t need to […]
$1.34 Billion Lost Per Year Without AI Background Noise Cancellation Software
Let’s discuss the elephant in the room: $1.34 billion lost per year without AI background noise cancellation software. That can’t be right, but it is, and according to ContactBabel, without the crucial benefits of AI background noise cancellation software, businesses struggle to communicate effectively in a noisy environment, leading to significant losses. Can you determine […]
How AI Noise Cancellation Software Enhances Pest Control Business Communications
When your business uses voice to primarily communicate with customers, any unwanted noise will introduce the possibility of a negative experience. With Voice for Pest, the power of AI background noise cancellation software is built right in. A report published by the Call Centre Management Association found that 42 percent of customers said they had […]
AI Background Noise Cancellation for Better Customer Retention and Satisfaction
AI Background Noise Cancellation is one of the best ready-to-use AI implementations that’s currently available. When it comes to the success of your business, it relies almost entirely on customer satisfaction. Regarding customer interactions, tone and word choice are indications of their experience, but those subtle changes can be missed. Since the pest control management […]
Integrating Your Phone System with Teams
Integrating your phone system with Teams might be the missing puzzle piece you’ve been trying to find. With more than 320 million active users each month, there’s no question that Microsoft Teams has revolutionized collaboration. The rise of Teams quite literally transformed the way we work, providing a foundational platform for messaging, meetings, and file […]