Microsoft Teams has hit 320 million daily active users, about 80 percent of Microsoft 365 subscribers, according to a recent study. Integrating your business phone system with Microsoft Teams becomes very enticing when you think about these numbers and just how many businesses and users are working with Microsoft products, i.e. Teams. Since the chances are that Teams is already a mainstay in your daily work processes, connecting Teams with Voice for Pest’s PCO Phone System is a no-brainer.
Have you thought about integrating your phone system with Teams before?
Microsoft Teams Integration Benefits
Organizations that integrate Teams into their phone systems enjoy benefits that most businesses can only dream of. The Microsoft ecosystem is unmatched with its reach and connected partners. Combining Microsoft Teams and your phone system couldn’t be more accessible with Voice for Pest.
1. Simplified Management
One essential benefit of integrating Microsoft Teams is that it allows you to incorporate your phone system, making management easier. Instead of using multiple programs for different aspects of your communications network—such as one for phone calls, another for messaging, and another for your CRM—you can centralize everything within Microsoft Teams. This reduces the need to switch between applications, providing a more streamlined user experience for your employees.
2. Reporting and Analytics
Your pest control business is unlike most others; you need expertise, high customer service skills, and a glowing local reputation. Why? Pest management is hyper-local and relationship-driven, and any leg-up you have with customers will put you in the driver’s seat of success.
Say hello to reports and analytics in Teams! You’ve likely wanted easy-to-access data in a central program for years, and now you get that Microsoft Teams integration benefit. With your calls flowing through Teams, your phone system becomes even more powerful. With the availability of interaction and customer data built right into your central communications platform, your supervisors and managers will have a much easier time staying on top of metrics and clients.
3. Intuitive Teams Experience
Teams for most businesses is the cornerstone extension to their Microsoft 365 subscription, and rightfully so. Instead of learning a wholly new communications program, you get a Microsoft-built product that uses the same controls and actions you’re already used to using with Microsoft. Forget spending hours tinkering with settings and controls to get it somewhat connected with everything else you use. Whether the employee is a technician out in the field or customer service agent, Teams is a straightforward program everyone will love to use.
4. Access to a Catalog of Teams Integrations
Your pest control business is unique, and your business can’t fall behind technologically because you are tied to an outdated phone system. So, Microsoft Teams integration benefits your organization with integrations to several apps and extensions. In fact, with over 1900 seamlessly connected apps and ready-to-activate app extensions, your business is poised to increase productivity.
5. Location Independent
Your technicians must be connected while servicing clients and shouldn’t default to a lack of program accessibility because they’re outside the office. When connecting your phone system to Microsoft Teams, you can take the communication shackles off.
Since features are available through the mobile app just like the desktop, you can ensure user experience is parity. Microsoft Teams integration benefits your technicians and salespeople who are always away from a desk and crave the simplicity of messaging and calling in one application.
6. Innovative Phone System Features
Integrating your phone system into Teams brings the best features directly within your messaging applications. No switching your screens or programs to take or receive calls; you get to stay in control of your business communications with the click of a button.
7. Cost Savings
Cost savings will come from the productivity improvements of running your business through one system. A joint study with Qatalog and Cornell University found that people spend 59 minutes daily looking for information trapped within tools and applications. Simplifying workflows will give employees more time to help more customers. Your reputation counts on fast but reliable service.
Would it be possible for each technician to squeeze in an additional appointment with that added time? That would certainly help your bottom line.
8. Reduces Hardware Dependency
The strength of cloud communication, which is what Voice for Pest and Microsoft Teams are, rests on choosing what you use to connect to it. You can make and receive calls through your computer and cell phone. You could do that if you want a phone for the conference room. Your options lower any dire need to buy a bunch of hardware. You can combine these two platforms and never need to buy anything extra.
9. All-in-One Solution
As previously mentioned, the apps that connect to Teams are impressive, but something that rarely gets discussed is the cross-platform possibilities provided by Microsoft. For example, you could be on a call with a client, send a quick message to the technician in the field, and upload the newly received contract, all without leaving Teams or needing to end the call. The ease of issue resolution is almost incalculable.
Microsoft Teams Integration Benefits Its Users and Your Bottom Line!
You know Teams and how powerful it is for your organization, and adding in calling can improve it. You certainly don’t need the hassle of learning something new and throwing the productivity of your business into shambles by gambling on an unknown communication platform. Voice for Pest is the phone system designed for your pest management company, and we proudly endorse Microsoft Teams integrations.
Contact us today to get a PCO Phone System integrated with Microsoft Teams!
