QC Survey | Voice For Pest

VFP QC Survey

Company Name
First Name*
Last Name*
1. On a scale of 1-10 how would you rate your experience with your salesperson?
Salesperson
1a. What would have made the experience better?
2. On a scale of 1-10 how would you rate your experience with your installer?
Installer
2a. What would have made the experience better?
3. On a scale of 1-10 how would you rate your experience with your overall onboarding experience?
3a. What would have made the experience better?
4. On a scale of 1-10 how would you rate your experience with our Customer Service team?
4a. What would have made the experience better?
5. On a scale of 1-10 how would you rate your experience with our Support team?
5a. What would have made this experience better?
6. If overall happy – What is the name of a friend or colleague you can refer us to?
7. This question is for Jackie. How was the call handling? Is there an auto-attendant, excessive hold time, etc?