Powering Productivity: Mastering Cell Phone Control for Service Companies
Blog 4: Capturing and Controlling the Texting Channel with FieldMobile and ATS Texting
For service companies, communication is key. Whether it’s coordinating schedules, confirming appointments, or addressing customer concerns, keeping clear and efficient communication between the office and the field is essential. While many businesses rely on texting as a fast and reliable method, it’s difficult to maintain control, visibility, and consistency over what’s being sent between employees and clients. This is where FieldMobile and ATS Texting come into play.
With FieldMobile, service companies now have a unique advantage—the ability to disable native texting on company-issued phones while seamlessly integrating with ATS Texting to maintain full control over communication. This means you can ensure your field employees are not using their direct cell number for texting, that number does not “leak” out to your customers. FieldMobile is the only cellular service that offers this level of control, ensuring that every message sent through company phones use the main business number, there is easy visibility to the office team about what is being communicated and messages are properly monitored, logged, and synced with industry customer management systems.
Why Native Texting Can Be Problematic
When employees use the native texting apps on their phones, companies lose control over those conversations. Messages might not be logged, important customer details can go untracked, and management has no visibility into what’s being sent or received. This can lead to miscommunication, lost opportunities, and even compliance issues in industries that require detailed record-keeping.
Picture a technician sending a message from his cell phone on a Friday, just to take the whole next week on vacation and not respond.
With FieldMobile, you can eliminate these risks by disabling native texting apps entirely. Instead, employees communicate via ATS Texting, which not only provides the same convenience and speed but also offers the added benefit of being fully integrated into your business systems.
ATS Texting: A Smarter Way to Manage Text Communication
By integrating ATS Texting with FieldMobile, service companies gain full control over their texting channels. ATS Texting enables:
Office Monitoring: Every message sent from the field can be tracked and monitored by office staff. This means no more wondering what’s being said to customers or if important details are being communicated. With visibility into the entire conversation, the office can step in when necessary and ensure consistency in messaging.
Seamless Integration with Software: ATS Texting syncs directly with PestPac and RealGreen, two of the most popular customer management platforms in the service industry. This integration allows text messages to be automatically logged into customer accounts, creating a complete communication history. No more manual entry or lost information—every text is tied directly to the customer’s profile. More software options are coming soon.
Accountability and Compliance: With ATS Texting, managers can easily retrieve conversations, ensuring that all communications meet company standards and are compliant with industry regulations. Whether for internal audits or external compliance, having full records of text communications reduces the risks of miscommunication and potential liability.
FieldMobile + ATS Texting: The Perfect Communication Solution
By disabling native texting and switching to ATS Texting through FieldMobile, service companies gain complete control over their mobile communications, enhancing productivity and accountability in the field. Here’s why this solution is ideal for businesses looking to optimize their texting channels:
Visibility and Transparency: Office staff can view all text communications in real time, providing the ability to step in or support employees in the field when needed.
Customer Management Integration: Syncing text messages with PestPac and RealGreen ensures that every piece of communication is logged and accessible, helping maintain an accurate customer record.
Improved Workflow: Employees no longer need to worry about manually entering text information into customer profiles. The automatic syncing saves time, reduces human error, and keeps communication efficient.
Accountability: With all text conversations tracked and recorded, service companies can enforce communication standards and ensure that employees adhere to best practices in customer interactions.
Use Case: A Pest Control Company’s Success with FieldMobile and ATS Texting
GreenLeaf Pest Solutions, a mid-sized pest control company, was struggling to track text communications between their customers and field technicians. Text messages were often sent by technicians through the built in iPhone texting app, making it difficult to monitor conversations or log them into their PestPac system.
After adopting FieldMobile and integrating ATS Texting, GreenLeaf saw immediate improvements. The office team was able to monitor all messages sent by field technicians, ensuring consistent and professional communication. With text messages automatically logged in PestPac, GreenLeaf improved its customer follow-up process, resulting in faster response times and higher customer satisfaction. They also benefited from greater accountability, as all text communications were fully documented, improving team coordination and reducing misunderstandings.
Conclusion: Take Control of Your Texting Channel Today
If your service company is struggling with managing text communications between the office and field, FieldMobile and ATS Texting offer the perfect solution. By disabling native texting and switching to a controlled, monitored system, you gain full visibility and accountability, while integrating seamlessly with platforms like PestPac and RealGreen.
Ready to take control of your mobile communications? Subscribe now to stay updated on how FieldMobile can transform the way your business handles mobile interactions, and stay tuned for our next post, where we’ll dive into strategies for improving employee safety and reducing distracted driving.
